IN-PERSON PROGRAMS 

In-Person Programs are defined are any programs where Banana Life Pty Ltd staff are physically present, delivering an activity to your team who are joining in-person. 

Deposit

• For programs over $3000 inc GST, a 50% deposit of the total invoice is payable at the time of booking to guarantee your booking date, confirm the booking and expected number of participants 
• For programs less than $3000 incl GST in the total invoice, 100% of the total invoice is required upon booking.
  *Note where deposits have not been received the date may be booked to another event.

Outstanding –  30 days before the event

Any amounts outstanding from the total invoice must be paid four weeks before program delivery. Banana Life Pty Ltd reserves the right to cancel any program that has outstanding payments due after this period.

Cancellations

• More than 30 days before the event = 25% of quoted program price.
• Within 15 to 30 days before the event = 25% fee of the total booking amount.
• Within 14 days before the event = 50% fee of the total booking amount
• Client cancellation within 24 hours of an event = 100% fee of the total booking amount

Cancellation by Banana Life Pty Ltd

We reserve the right to cancel any program or activity due to dangerous conditions or circumstances. If a program or activity must be cancelled under these conditions 100% of the deposit will be refunded unless an agreement of postponement can be arranged by both parties (preferable).

Rescheduling – In-Person Programs

Rescheduling the in-person program to another available date agreeable to all parties (including third parties) will incur a fee. All changes must be made in writing to your Sales Agent.

• More than 14 days before your event = 10% rescheduling fee
• Within 14 days before the event = 25% fee of the total booking amount
• Client rescheduling within 24 hours of an event = 50% fee of the total booking amount

Banana Life Pty Ltd will advise the client(s) of any additional and external terms (if applicable) associated with the re-organisation of the program(s) and third parties.

Our pricing is seasonal and is subject to adjustment based on availability and lead time. If rescheduling for a period where pricing is higher, an additional program fee may apply.

Late Payment

Late payments may be recovered on behalf of Banana Life Pty Ltd by an external third party. All fees associated with recovering the invoice amount will be billable to the client, by contracted third parties.

Participant Numbers (“Guaranteed Number”)

The client is required to confirm the final numbers participating in the program no less than four weeks before the date of their confirmed program. This is the client’s “guaranteed number”.

If the pricing has been quoted as a per-person rate, pricing related to the program will be calculated based on whichever is the greater number; the number of people that attend the program or the guaranteed number.

Duty of Care

Banana Life Pty Ltd employs a high degree of skill and professionalism to ensure adequate standards of safety and welfare for participants are met. Neither Banana Life Pty Ltd nor the parties of Banana Life Pty Ltd can accept liability for circumstances where damage(s) could not have been avoided even when the exercise of reasonable care occurred on the part of Banana Life Pty Ltd.

Weather

If, at the sole discretion of the Directors and/or their delegate(s) of Banana Life Pty Ltd, the weather will prevent the safe conduct of the program, it may be amended, curtailed or postponed to a later date mutually convenient to all parties. Banana Life will endeavour to provide an alternative program where possible (venue restrictions may apply). An indoor alternative facility may be required and if so, any costs incurred will be payable by the client.

Postponement due to weather conditions at the discretion of the client will be treated as a cancellation.

Insurance

Banana Life operates all programs with $20M Public Liability and Professional Indemnity Insurance. Details of this are available upon request.

Participant Requirements

Clothing and footwear should be comfortable and casual, enough not to cause concern if it becomes damaged or dirty.

It is preferable that delegates do not bring valuables and limit jewellery worn on a program. Banana Life Pty Ltd will not be liable for loss or damage to any goods, equipment, money or property owned by or in the possession of a participant during a program. It is the responsibility of the client to inform all participants of the above.

Banana Life Pty Ltd requires the participating organisation to inform them (Banana Life Pty Ltd) of any health-related conditions of their attending delegates.

It is recommended that alcohol consumption within 12 hours of a program be in moderation. If, at the sole discretion of Banana Life Pty Ltd, a delegate(s) is deemed to prevent the safe running conduct of a program, action in line with safety considerations can be taken.