Technical Requirements and Support

Our virtual games have the following requirements.

• Internet connection with at least 4 Mbs upstream and 8 Mbs downstream.
• A webcam
• The use of headphones for sound effects
• Laptop, desktop (no phones or tablets though this is coming soon!)
• Cookies enabled.

Windows OS:

• Your browser must be the latest available version of Edge, Firefox, or Chrome. (Edge in particular) 
• We recommend that you turn off all ad blocking software or other browser extensions.
• Close out of other tabs in the browser and close other resource heavy applications

Mac OS

• Your browser must be the latest available version of Firefox or Chrome
• In Mojave, you must give permission to the browser to access the webcam. Instructions are here
• We recommend that you turn off all ad blocking software or browser extensions
• Close out of other tabs in the browser as well as other resource heavy applications

Processor

• Dual Core 2Ghz or higher
• 8 Mb of Ram

Troubleshooting

Microphone and Webcam

• You must accept the webcam use as well as microphone use by the browser. If you refuse, you may need to use an incognito window to re-trigger the prompt.
• You will need to adjust your microphone settings inside your chosen browser prior to entering the game. You can switch these settings during the on-boarding process.
• On Windows OS, you can not share the webcam with another application. This includes a Zoom application that may be running in the background even if not connected to a room.

Mobile Devices

• We recommend that you attend our online events on a laptop or desktop computer. Mobile devices, including phones and tablets, are not generally recommended. The use of mobile devices will result in degraded attendee experiences, and may prevent attendees from joining at all, depending on the device, its age, etc.
• If using a mobile device as a last resort, we recommend using the following browsers:
  • Chrome on all Android devices
  • Safari on all Apple devices (including iPhones and iPads)

VPN or Firewall

• In rare cases, your company VPN or Firewall security settings may prevent your computer from accessing our video conferencing system, known as Twilio.  To troubleshoot:
  • Try connecting with VPN off
  • Try connecting on another network, perhaps through a phone hotspot
  • Contact IT department to whitelist Twilio server. We are using the gll, or Global Low Latency server, which means ALL servers need to be on the whitelist.