Booking Terms and Conditions

Please review our terms and conditions for all Banana Life events, programs and experiences.

Banana Life Pty Ltd will confirm & deliver the client’s program upon receiving a signed confirmation booking form and the required deposit as stated in these terms & conditions.

DEPOSIT

A deposit 50% of the total invoice is payable at the time of booking in order to confirm the booking and to guarantee your booking date. For programs less than $2000 inc GST in total invoice, 100% of the total invoice is required upon booking.  *Note where deposits have not been received the date may be booked to another event.

Any amounts outstanding of the total invoice is payable 14 days prior to program delivery.

CANCELLATION

Cancellation – more than 30 days prior to event
Cancellation of a program more than 30 days before the event will incur a cancellation fee equating to 25% of quoted program price.
Cancellation – 15 to 30 days prior to event
Cancellation of a program within 15 to 30 days of delivery date will incur a cancellation fee equating to 50% of the quoted program price.
Cancellation – 2 weeks prior to event
Cancellation of a program within 14 days of the program delivery date will incur a cancellation fee equating to 100% of the quoted program price.
Cancellation by Banana Life Pty Ltd
We reserve the right to cancel any program or activity due to dangerous conditions or circumstances. If a program or activity must be cancelled under these conditions 100% of the deposit will be refunded unless an agreement of postponement can be arranged by both parties (preferable).

POSTPONEMENT

Postponement of the program to another available date agreeable with all parties (including third parties) may incur an additional fee. Banana Life Pty Ltd will advise the client(s) of any additional and external terms (if applicable) associated with the re-organisation of the program(s) and third parties.

LATE PAYMENT

Late payments may be recovered on behalf of Banana Life Pty Ltd by an external third party. All fees associated with recovering the invoice amount will be billable to the client, by contracted third parties.

PAYMENTS BY CREDIT CARD

A processing fee of 2.2% will apply to payments made by credit card (Visa, Mastercard and AMEX).

PARTICIPANT NUMBERS

The client is required to confirm final numbers participating in program no less than 14 days prior to the date of their confirmed program. This is the clients ‘guaranteed’ number.

If the pricing has been quoted as a per person rate pricing related to the program will be calculated based on whichever is the greater number; the number of people that attend the program or the guaranteed number.

DUTY OF CARE

Banana Life Pty Ltd employs a high degree of skill and professionalism to ensure adequate standards in safety and welfare for participants are met. Neither Banana Life Pty Ltd nor the parties of Banana Life Pty Ltd can accept liability for circumstances where damage(s) could not have been avoided even when the exercise of reasonable care occurred on the part of Banana Life Pty Ltd.

WEATHER

If, at the sole discretion of the Directors and / or their delegate(s), the weather will prevent the safe conduct of the program, it may be amended, curtailed or postponed to a later date mutually convenient to all parties. The provider will endeavour to provide an alternative program where possible (venue restrictions may apply). An indoor alternative facility may be required and if so, any costs incurred will be payable by the client.

DRESS REQUIREMENTS

Clothing & footwear should be comfortable and casual, enough not to cause concern if it becomes damaged or dirty.  It is preferable that delegates do not bring valuables and limit jewellery worn on a program. Banana Life Pty Ltd will not be liable for loss or damage to any goods, equipment, money or property owned by or in the possession of a participant during a program. It is the responsibility of the client to inform all participants of the above. Banana Life Pty Ltd requires of the participating organisation to inform them (Banana Life Pty Ltd) of any health-related conditions of their attending delegates.

ALCOHOL CONSUMPTION

It is recommended that alcohol consumption within 12 hours of a program be in moderation. If at the sole discretion of Banana Life Pty Ltd, a delegate(s) is deemed to prevent the safe running conduct of a program, action in line of safety considerations can be taken.

END